Privacy Policy

Our Privacy Policy

We respect and understand how important it is to protect your privacy while online, so we have outlined below what information we need from you while you shop online with us and what we do with it.

This Privacy Policy applies only to your use of Our Site.  It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users).
We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

1.What is a ‘cookie’?
A cookie is a text file that contains small amounts of information that is downloaded to your computer, mobile or other device when visiting a website. These cookie files are then transmitted back to the Conscious Skincare website each time you subsequently visit. These are helpful as they permit the Conscious Skincare website to recognise a user’s device. Types of cookies include:

1.1. Persistent cookies
These are cookies that stay on your computer, mobile or other device for a specified period of time and are activated every time the Conscious Skincare website (the site that that created the specific cookie) is visited.

1.2.Session cookies
These are temporary cookies that help our site remember what you have in your shopping basket. These cookies only last while the browser session (from when an Internet browser window is opened until it is closed). Session cookies are deleted when the browser is closed. Cookies perform a wide range of different functions, such as letting you move between pages efficiently, storing your preferences, and generally enhancing the online visitor experience. More information about cookies can be found at

1.3.Use of cookies on our website
We have classified the cookies used on our website using the classification developed by the International Chamber of Commerce UK. This is to help give you more information about which cookies are used, their purpose, and the functionality that will be lost if you select to not allow them on your computer, mobile or other device.

1.4.Strictly necessary cookies
These cookies enable functions and services visitors have specifically requested and are required to allow you to navigate around the website. No consent is required for these types of cookies as they are strictly necessary and in the absence of these, cookies services asked for, such as shopping baskets, would not be able to be provided.

1.5.Performance cookies
These cookies gather anonymous information on the pages visited on the the Conscious Skincare website to enhance how our website works. They do not collect any information that can be used to identify you as a visitor. In using the website, you agree that we can use these types of cookies on your computer, mobile or other device. Cookies such as these are used to collect information about visitor numbers and other statistical data. These cookies do not collect information that identifies a visitor and everything is aggregated and anonymous.We use Google Analytics to help analyse use of our website. This is an analytical tool which uses cookies to collect standard website visitor behaviour and Internet log information anonymously. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity which Google stores. You can view Google’s privacy policy at: and you can opt out of being tracked by Google Analytics across all websites by visiting

1.6.Functionality cookies
These cookies remember selections you have made to enhance the online experience. In using our website, you agree that we can use these types of cookies on your computer, mobile or other device. These cookies allow our website to remember selections you make and allow us to offer more personal features.

Content management cookies may also be used by the site in order for the website content management system to work.

1.7.Using browser settings to manage cookies
If you do not have cookies enabled you will not be able to shop on, apart from browsing the website. As a result you will need to have cookies enabled to be able to place orders on our site. The majority of web / internet browsers automatically have cookies enabled. If you would like to opt out of cookies you can block them in your internet browser settings, but please note that this may cause issues when ordering from our and other sites.

2.What information do you collect when I register with you?
When you register with us we will use the information that you supply, such as your name and your e-mail address, to send you information via email about our products. We will only do this, however, if you choose to do so by subscribing to our newsletter.

2.1.What information do you collect when I purchase something?
When you order something from our website we need to know your name, e-mail address and mailing address. This allows us to process and fulfill your order. Credit card / debit card information is NOT collected by us; this is done by the secure payment gateway that we use, Sagepay. Your card details are supplied to Sagepay on their secured site so we never see any card details.

3. How Do We Use Your Data?
All personal data is stored securely in accordance with the EU General Data
Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on
security see section 6, below.
We use your data to provide the best possible products and services to you.
This includes:
Providing and managing your Account;
Providing and managing your access to Our Site;
Supplying Our products and]services to you;
Responding to communications from you;
Supplying you with marketing emails in the form of a newsletter that you have subscribed to (you may unsubscribe or opt-out at any time by clicking the unsubscribe link at the bottom of every newsletter

3.1 Market research;
Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
In some cases, the collection of data may be a statutory or contractual requirement, and We will be limited in the products and services We can provide you without your consent for Us to be able to use such data.
With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email . We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
Your activity is monitored using Cookies, as detailed below in section 12. You can control and limit your data used in this way by adjusting your web browser’s privacy settings.
Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following applies:
you have given consent to the processing of your personal data for one or more specific purposes;
processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
processing is necessary for compliance with a legal obligation to which we are subject;
processing is necessary to protect the vital interests of you or of another natural person;
processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data,
in particular where the data subject is a child.

3.2 How and Where Do We Store Your Data?
We only keep your data for as long as We need to in order to use it as described above in section 3, for accounting and records purposes, for Compliance and Anti Money Laundering and Fraud purposes if formal requests by the relevant legal authoritities and/or for as long as We have your permission to keep it. In any event, We will conduct an annual review to ascertain whether we need to keep your data. Your data will be deleted if we no longer need it in accordance with the terms of our Data Retention Policy.

Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).

3.3 Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.
Steps We take to secure and protect your data include
— restricted user access to data in our systems

Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

Do We Share Your Data?
We may contract with third parties to supply (products and) services to you on Our
behalf. These may include payment processing, delivery of goods, search engine
facilities, advertising and marketing. In some cases, the third parties may require
access to some or all of your data. Where any of your data is required for such a
purpose, We will take all reasonable steps to ensure that your data will be handled
safely, securely, and in accordance with your rights, Our obligations, and the
obligations of the third party under the law. We currently contract with:
Mailchimp email collection for marketing newsletter.

We may compile statistics about the use of Our Site including data on traffic,
usage patterns, user numbers, sales and other information. All such data will be
anonymised and will not include any personally identifying information. We may
from time to time share such data with third parties such as prospective investors,
affiliates, partners and advertisers. Data will only be shared and used within the
bounds of the law.
In certain circumstances We may be legally required to share certain data held by
Us, which may include your personal information, for example, where We are involved
in legal proceedings, where We are complying with the requirements of legislation,
a court order, or a governmental authority. We do not require any further consent
from you in order to share your data in such circumstances and will comply as
required with any legally binding request that is made of Us.

What Happens If Our Business Changes Hands?
We may, from time to time, expand or reduce Our business and this may involve the
sale and/or the transfer of control of all or part of Our business. Data provided
by users will, where it is relevant to any part of Our business so transferred, be
transferred along with that part and the new owner or newly controlling party will,
under the terms of this Privacy Policy, be permitted to use the data for the purposes
for which it was originally collected by Us.
In the event that any of your data is to be transferred in such a manner, you will
be contacted in advance and informed of the changes. When contacted you will be
given the choice to have your data deleted or withheld from the new owner or

How Can You Control Your Data?
When you submit information via Our Site, you may be given options to restrict Our
use of your data. We aim to give you strong controls on Our use of your data
(including the ability to opt-out of receiving emails from Us which you may do
by unsubscribing using the links provided in Our emails and at the point of
providing your details]AND/OR by managing your Account.
You may also wish to sign up to one or more of the preference services operating
in the United Kingdom: The Telephone Preference Service (“the TPS”),
the Corporate Telephone Preference Service (“the CTPS”), and the Mailing
Preference Service (“the MPS”). These may help to prevent you receiving
unsolicited marketing. Please note, however, that these services will not
prevent you from receiving marketing communications that you have consented
to receiving.
Your Right to Withhold Information and Your Right to Withdraw Information
After You Have Given it
You may access Our Site without providing any data at all. However, to use
all features and functions available on Our Site you may be required to submit
or allow for the collection of certain data.
You may restrict your internet browser’s use of Cookies. For more information,
see section 12
You may withdraw your consent for Us to use your personal data as set out in
section in 5 at any time by contacting Us using the details set out in section 15,
and We will delete Your data from Our systems. However, you acknowledge this may
limit Our ability to provide the best possible products and services to you.

How Can You Access Your Data?
You have the legal right to ask for a copy of any of your personal data held by Us
(where such data is held). Please contact Us for more details at
or using the contact details below in section 14. Alternatively, please refer to Our
Data Protecti.on Policy

11. Summary of Your Rights under GDPR
Under the GDPR, you have:

the right to request access to, deletion of or correction of,
your personal data held by Us;
the right to complain to a supervisory authority;
be informed of what data processing is taking place;
the right to restrict processing;
the right to data portability;
object to processing of your personal data;
rights with respect to automated decision-making and profiling
(see section below).


Automated Decision-Making and Profiling
11.1 In the event that We use personal data for the purposes
of automated decision-making and those decisions have a legal

(or similarly significant effect) on You, You have the right to challenge
to such decisions under GDPR, requesting human intervention, expressing
their own point of view, and obtaining an explanation of the decision from Us.

11.2 The right described in section 14.1 does not apply in the following

The decision is necessary for the entry into, or performance of, a contract between the You and Us;
The decision is authorised by law; or You have given you explicit consent.

Where We use your personal data for profiling purposes, the following shall apply:
Clear information explaining the profiling will be provided, including its
significance and the likely consequences;
Appropriate mathematical or statistical procedures will be used;
Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.
We currently make the following automated decisions:
14.5 We currently profile your personal data for the following purposes:

11.Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact
Us by email at, by telephone on 01239 622830 or by post
at Parc House, Parc Teifi Business Park, Cardigan, Ceredigion. SA43 1EW.
Please ensure that your query is clear, particularly if it is a request for
information about the data We hold about you (as under sections 9 and 10 above).

12.Your consent to this agreement
We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.